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Refund policy

UPOPBYSHOP is dedicated to satisfying every customer, and we want every customer to have a fabulous purchase experience in every phase.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page or contact staff.

If the products you receive might not perform as expected upon delivery or after time for reasons beyond our control. In such cases, you may contact our customer service team to ask for a replacement or a refund.

Returns & Exchange Policy


30-day return guarantee
We accept returns items that must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging on our website for a refund or exchange, and within 30 days of the ordering date. Please note that returned package might have clearance risks and related fees when it arrives in China. In this case, we will have to deduct the fees from the refund. Hope you can understand.

Note:

1. UPOPBY Responsibility:

  • If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
  • Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when UPOPBY is responsible for shipping the wrong item/ size.

  • 2.Customer's Responsibility

  • Incorrect order(size of item)
    If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
  • Unwanted item
    If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

  • "The following items cannot be returned or exchanged: lingerie, swimwear, beauty items,Luck Bags, Masks and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned."
    Return & Exchange


    How to Reach Us

    Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

    Form Submission

    Compensation time-frame
    For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
    After this time, the refund time-frame is as below:
    Paypal account refunds: Up to 48 hours
    Credit card refunds: Between 7-14 business days
    Wallet refunds: Up to 24 hours.
    For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.